Current Openings

Job Description

Benefits Administrator Responsibilities:

As a bilingual benefits administrator to Innovo clients, you will provide ongoing HR benefits services to the client contacts and perhaps directly to their employees. This position may require limited travel to our office in Concord, MA, and clients across New England. Desired schedule: Monday through Friday with flexibility to work 10-20 hours per week remotely. Remote/hybrid work scheduled is supported, however, the Benefits Administrator must be in New England area to be able to travel to local clients as needed.

The overall role will require an understanding of the following topics:

• Onboarding, including set up of HRIS employee records, presentation of general HR and benefits orientations
• Human Resource Information Systems (HRIS), including analysis, implementation, and ongoing management of selected HRIS systems
• Benefits Administration, including coordination with our brokerage side of the business in managing benefit enrollments, payroll coordination, problem resolution, COBRA administration, vendor management, open enrollment management, communications, and systems support
• Client & Employee Relationships, providing support and guidance on benefit administration, HRIS systems, benefit plans, enrollments, and education
• Benefits Knowledge, understanding of various employee benefit programs including group health, flexible spending accounts, health care savings and reimbursement accounts, dental, vision, disability, and life insurance
• COBRA Administration, understanding of the COBRA administration, notification, and deadline requirements
• Training, provide training to clients on HRIS systems

Experience & Skills Required:

• Bilingual; Fluent in English/Spanish.
• Ability to communicate with clients in all areas of benefits administration in both English and Spanish.
• Very strong attention to detail
• Ability to manage and prioritize many tasks at once
• Ability to work independently and manage consulting efforts
• Excellent written and verbal communication skills
• Positive, client-first attitude, and willingness to go the extra mile when needed
• Great team player with willingness to help others
• Associates or Bachelors’ degree preferred
• Minimum 5 years of experience in benefits administration or human resources
• Proficiency in all Microsoft products as well as experience with various HRIS and benefits administration systems

Job Description

We are looking for a seasoned Senior Benefits Consultant who will independently manage their own book of business and develop and maintain relationships with our clients and carriers. A remote/hybrid work schedule is supported, however, the consultant must be in New England area to be able to travel to local clients as needed.

Must be available to meet and communicate with clients during business hours from Monday – Friday with the flexibility to work 25-30 hours per week.

Responsibilities

• Manage a book of business consisting of small to mid-size clients in various industries. Will require travel to clients across the US, particularly in Massachusetts.
• Overall responsibility for client retention and proactively developing and maintaining ongoing relationships with carriers and clients.
• Communicate directly with clients and their employees as the subject matter expert on the details of various insurance coverages, products, and services in the marketplace.
• Strategize opportunities to continually enhance service to our clients through new services, cost control, technology, etc.
• Review request for proposals and insurance plan analyses, negotiate with carriers and recommend renewal actions.
• Stay up to date and educated on industry trends and events, including all state and federal regulatory issues and communicate to clients as appropriate.
• Maintain and ensure adherence to all plan rules, legal and regulatory compliance, reporting requirements, and overall compliance as it relates to client group health and welfare plans.
• Prepare presentations and lead client, open enrollment, strategy, and other related meetings.
• Obtain, organize, and analyze vendor proposals for various health and welfare plans, including medical, dental, vision, life, disability, etc.
• Analyze and synthesize various carriers, plan designs, plan funding and employee contributions options.
• Use software to draft plan documents, required employee communications, and 5500 filings/SAR’s.
• Create and update benefit guides and ensure client resources and communications are up to date following open enrollment or coverage change.
• Conduct quality assurance reviews on other Innovo employee work products.
• Address ongoing benefits enrollment and claims issues as necessary. Conduct and prepare benefits benchmarking analyses for clients.
• Assist in client benefits technology implementations and ongoing support.
• Provide benefits enrollment services as needed for certain client engagements.

Skills Required:

• Very strong attention to detail
• Ability to manage and prioritize many tasks at once
• Excellent written and verbal communication skills
• Positive, client-first attitude, and willingness to go the extra mile when needed
• Great team player, with willingness to help others

Qualifications

• Bachelor’s degree or higher
• Health/Life/Accident state licensure required
• Minimum 8-10 years’ experience in the health and welfare benefits brokerage or health insurance carrier industry
• Experience working with health and welfare benefits plans including medical, dental, life, disability, both in the design of these plans and related compliance requirements
• Experience with self-funded plans and claims reporting and analysis
• Proficiency in Excel and PowerPoint